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FAQ

FAQ

Frequently Asked Questions & Insurance Information

We are so happy you are considering Nourish. Our team of Registered Dietitians are knowledgeable, experienced, and compassionate. Here are some answers to questions you may have as well as information about health insurance. 

If you don’t see the answer to your questions here, please give us a call or email. 

FAQ

By the time you meet with your dietitian she will have already learned a lot about you based upon your intake forms: getting to know your health status, eating habits and nutrition concerns and goals.  The conversation will continue at the session: we’ll discuss what you hope to achieve through nutrition counseling and together we will work on setting goals, meal planning strategies, food suggestions, nutrition education and any testing recommendations. Lastly, we’ll make a plan for follow-up appointments to ensure accountability and success.

Your plan will be healthy, balanced and sustainable. All recommendations are customized to your specific needs. 

Our goal is to make nutrition counseling as accessible and affordable as possible. We work with our clients in a collaborative way and the entire appointment between you and your dietitian is a conversation. We found that nutrition counseling is far more effective when you aren’t rushing to get to our office, getting stuck in traffic, etc. We use HIPPA-compliant Zoom for all of our appointments so you can easily and comfortably connect from home, work or wherever you are on whichever device you choose. Plus, if you would like to use your appointment to cook in your own kitchen or go to the grocery store with your dietitian you’re able to do so!

Submitting all the requested information prior to your appointment gives you a running start toward meeting your goals!  Your dietitian will review all of your information before you get there and this makes your first visit far more beneficial. Not having to take the time to fill out forms on your first meeting gives that meeting much more value. 

Your dietitian will work with you to develop an individualized plan with meal ideas, timing, etc. that is customized to your needs. It will be based upon your food preferences, lifestyle, and goals, and be healthy, balanced and sustainable. At Nourish, we do not use any pre-set meal plans because we know that each individual has different needs and preferences. 

Nourish Family Nutrition is in network with many plans and most of our clients use their health insurance benefits to pay for nutrition counseling. Please see our Insurance section for more information.

Please call our office for our out of pocket rates for patients without coverage. We can also supply a paid invoice for you to submit an out of network claim or to your Health Savings Account for reimbursement. We accept credit cards, HSA cards, cash and checks.

Everything at Nourish is completely individualized. When you schedule as a new client, you are not committing to a program and you will work with your dietitian on a schedule for follow up appointments based on your needs. The majority of our clients check in weekly, biweekly or monthly but this is completely dependent upon what you and your dietitian decide is right for you.

It is very important to us that each client feels that they are a good fit with their dietitian. Because we have so many dietitians, it is never a problem to change dietitians whenever you want and we are happy to do so.

 

In addition, we have many different specialties and our clients can easily consult with another specialist on our team while still working with your primary dietitian.

Because many patients wait several weeks for an appointment we must strictly adhere to a 48 hour cancellation/late change policy. This policy states that you must call, text, or email at least 2 days ahead if you need to make any changes to your appointment. Failing to respect this policy will incur a $75 fee. We appreciate your understanding as all clients who wish to be seen sooner benefit from this. 

We keep credit cards on file for every patient mainly to encourage patients to promptly communicate with us when they need to alter their appointment time. Happily, we very rarely need to charge the card on file.  If any payment is due for your visit after a claim has been submitted, we will email you to ask if we may charge that card. 

While none of the tests offered by Nourish Family Nutrition are covered by insurance, it is possible that they can be paid for by an HSA or FSA. 

Your physician understands that many medical issues can be prevented or treated by making small dietary changes. Possibly this can help our patients avoid medications that can be costly and/or have serious side effects; and most importantly live longer, healthier and happier lives. 

The short answer is that all Registered Dietitians (RD or RDN) are nutritionists but not all nutritionists are Registered Dietitian Nutritionists. Virtually anyone can call themselves a nutritionist, which makes it really tough to differentiate those with extensive nutrition education (i.e. CN or CNS) from those who took a weekend class or read a book.

Registered Dietitian Nutritionist (RD or RDN) is a nationally recognized credential and offers some guarantees. You know the individual has fulfilled specific requirements, including having earned at least a bachelor’s degree in nutrition science, completed a 1200+ hour supervised practice program and passed a national registration examination — in addition to maintaining extensive continuing education requirements for re-licensure. In Maryland and Georgia, RDNs are also required to obtain state licensure (LDN) to practice. 

Other practitioners who may claim to be nutritionists such health coaches, holistic nutritionists, nutrition therapy practitioners, personal trainers with “certifications” in nutrition, etc. may have little to no formal training in nutrition and their services are not eligible for insurance reimbursement anywhere in the US because they are not recognized as being nutrition experts.

We see individuals from all over the USA. Due to licensure laws, there are some states where we cannot provide virtual visits. However, if you live in one of the following states we are happy to meet with you and you can see any of our dietitian nutritionists:

  • Alaska
  • Arizona
  • California
  • Connecticut
  • Georgia
  • Hawaii
  • Idaho
  • Indiana
  • Maryland
  • Massachusetts
  • Michigan
  • New Hampshire
  • New Mexico
  • New York
  • Oklahoma
  • Oregon
  • Pennsylvania
  • Texas
  • Utah
  • Vermont
  • Virginia
  • Washington
  • West Virginia
  • Wisconsin
  • Wyoming

Our fax number for all offices is 443-873-0249

Insurance Information

We accept most health insurance plans and 95% of our clients use their health insurance to cover their appointments!

Your claims will be billed out of either Maryland, Georgia or New Mexico. Coverage varies greatly between plans and between states. Please scroll down for help determining what your plan covers. We have years of experience billing insurance and we work diligently to make sure your visits are covered, often without a copay.  If insurance declines to cover your visit(s) for any reason, you are responsible for payment.

We have listed some information below regarding insurance coverage for nutrition therapy based upon our knowledge and/or experience to date with the companies. Please understand that we absolutely cannot know the details of each plan and that the information below is not a guarantee of coverage. We do not regularly check benefits for clients so it is your responsibility to know what your plan covers and what your portion of the cost is. After looking at the following information, if you would like to call your insurance company to verify benefits, we have a worksheet of what to ask.

Insurance Information

CareFirst HMO, PPO, BlueChoice

  • A doctor’s referral is typically not required.
  • A medical diagnosis is not typically required as nutrition is covered as a preventive service.
  • CareFirst plans typically cover unlimited visits.

Federal BCBS (FEP)

  • Blue Cross Blue Shield’s Federal Employee Program (FEP) covers unlimited nutrition visits annually
  • No diagnosis or referral required

CareFirst Community Plan

  • We are unable to accept managed Medicaid plans

CareFirst Administrators

  • Nutrition counseling varies greatly among CareFirst Administrators plans and varies by employer.
  • Nutrition counseling is NEVER covered at Nourish for employees of UMMHS with member IDs beginning with “MTX”.
  • Give us a call at 410-370-0415 and we can discuss your particular plan.

Out of State BCBS Plans (Anthem, BCBS of Illinois, etc.)

  • We can accept any out-of-state BCBS plan but coverage varies greatly and we cannot guarantee coverage or if a diagnosis is required.

Anthem BCBS

  • A doctor’s referral is typically not required for PPO plans.
  • A doctor’s referral may be required for HMO plans and must be submitted directly to the insurance company.
  • A medical diagnosis is not typically required as nutrition is covered as a preventive service.
  • Anthem plans typically cover unlimited visits.

Federal BCBS (FEP)

  • Blue Cross Blue Shield’s Federal Employee Program (FEP) covers at least 6 nutrition visits annually
  • No diagnosis or referral required

We bill out of Maryland, Georgia and New Mexico. We are able to take any BCBS PPO from any state in the USA.

  • Because we bill out of Maryland, Georgia and New Mexico, we are only able to accept HMO plans in these states.
  • We accept PPO plans nationwide

BCBS New Mexico

  • A doctor’s referral is typically not required.
  • A medical diagnosis is not typically required as nutrition is covered as a preventive service.
  • BCBS New Mexico plans typically cover unlimited visits.

Los Alamos Lab

  • If your group number starts with “N” then medical diagnoses may be covered
  • If your group number does not start with “N” then nutrition counseling is only covered for a diabetes diagnosis

Out of State BCBS Plans (other than Maryland, Georgia or New Mexico)

  • We can accept any  BCBS PPO plan but coverage varies greatly and we cannot guarantee coverage or if a diagnosis is required.

Federal BCBS (FEP)

  • Blue Cross Blue Shield’s Federal Employee Program (FEP) covers unlimited nutrition visits annually
  • No diagnosis or referral required
  • A doctor’s referral is typically not required.
  • A medical diagnosis is not typically required.
  • Most plans typically cover unlimited visits.
  • Co-payments and deductibles generally must be met.
  • Aetna Better Health of Maryland is a managed Medicaid insurance and we are unable to accept this
  • Aetna plans provided by Howard County Public Schools and Howard County Government specifically exclude nutrition counseling
  • A doctor’s referral is typically not required.
  • A diagnosis, such as overweight, obesity or other medical diagnosis, is required
  • Coverage varies greatly between individual policies
  • Some policies require a medical diagnosis for coverage or a referral from your physician, some do not.
  • If your insurance card says “Referral Required” on the front you MUST have this referral sent directly to UHC from your physician PRIOR to your appointment.
  • Deductibles and co-payments generally must be met
  • UnitedHealthcare Community Plan is a managed Medicaid insurance and we are unable to accept this.
  • Coverage varies greatly between individual policies
  • Some policies require a medical diagnosis for coverage and many require preauthorization. It is your responsibility to know if your plan requires preauthorization and this cannot be granted retroactively after the appointment. We are happy to obtain the preauthorization if it is required, but it is your responsibility to find out if your policy requires it.
  • Deductibles and co-payments generally must be met

We do not accept Medicare, managed Medicare plans and are unable to bill any health insurance that is secondary to Medicare.

We do not accept Medicaid or any managed Medicaid plans including:

  • Amerigroup
  • CareSource
  • Priority Partners
  • Aetna Better Health
  • United Community Plan
  • Jai Medical Systems
  • CareFirst Community Plan (formerly UMMS Health Partners)
  • Peach State Health Plan
  • Any New Mexico Centennial plan, including BCBS Centennial, Presbyterian, and Western Sky

We do not accept Kaiser insurance.

We do not accept Tricare insurance

Insurance Verification Worksheet

If your insurance company is found in the above list, this means we are participating with your plan. 

We are happy to submit the claims for your visits; however you should be aware that benefits for nutritional counseling can vary greatly among individuals. Not all policies contain benefits for nutritional counseling. 

Here you will find a worksheet that will help you navigate the insurance verification process.

When calling your insurance company be sure to tell them that you are seeing an in-network registered dietitian. 
Our NPI (national provider identification)  number is 1124495957.

  1. Do my benefits include nutritional counseling? (Procedure codes 97802, 97803, S9470, 99404)_________
  2. If yes, am I covered under both my preventive and medical services? Preventive ____.  Medical____
  3. Do you cover the preventive dignosis code Z71.3?_______
  4. Are there any exclusions or limitations (such as limit to number of visits)? ______
  5. Are my visits subject to a deductible? If yes, has my deductible been met for the year?______
  6. Am I responsible for any copay or coinsurance for the visit?____________

Scheduling

Interested in setting up an appointment? We offer daytime and evening hours in multiple locations and online.